1. Introduction

Our Cookie policy explains how we use cookies and other internet tracking software and the choices

that you can make about whether we can put cookies on your computer, tablet, phone or device. It

should be read together with our Privacy Policy.

When we use the word “cookies”, we mean any software that collects data from you while you use

our website or mobile app. We use our own cookies and others from companies we work with such as

social media, search engines, other advertising networks, and our business partners.

2. What are cookies?

Cookies are small files that are sent to your computer, tablet, phone or device when you visit a

website or use an app. They stay on your computer or device and send back data to the website or

app they came from when you visit them again or use them.

3. Session and Persistent Cookies

Cookies are either session cookies or persistent cookies.

• Session cookies last for the length of your visit to a website or use of an app. They delete themselves when you close your browser or the app.
• Persistent cookies stay on your device when you close your browser.

4. First and Third Party Cookies

A cookie may be a first or third party cookie depending on where it comes from.

• First party cookies are set by websites or apps you go to.
• Third party cookies are set by outside organisations. For instance, you may be on a website that has ‘Like’ and ‘Share’ buttons for social network sites. If you click one, the social network site will put a ‘third party’ cookie on your device. That cookie may then collect data about you and send it to them too. You will need to set your privacy choices on their site, to tell them how they can use your data.

5. Essential Cookies and Cookies you can choose

Different types of cookies do different jobs on our website. We use Cookies to create a unique device ID for the following uses.

• Strictly necessary Cookies. These are required for the operation of our App and under our terms with you. They include validating your access to your account.
• Analytical/performance Cookies. They allow us to recognize and count the number of users and to see how visitors move around the App when they are using it. This helps us for our legitimate interests of improving the way our App works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognize you when you return to our App. This enables us, subject to your choices and preferences, to personalize our content, greet you by name and remember your preferences.
• Customization cookies. These help us to tailor and manage our App content and messaging to those communications that are relevant to you.
• Instructions for how to activate and deactivate cookies varies on what browser you are using. Please click on the following links to find out how to manage cookies on your browsers:
• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

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6.Types and Examples of Cookies

Category

What they do

Your Choices

Strictly Necessary 

These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us. 

If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private. These cookies are also used for remembering things like: 

• Your user ID on the log on page 
• Access your account to see payments, vehicles/subscription, details about the Services you receive from us. 
• Help you move around the site 
• Tell us the site is working so we can find and fix any problems 

You can’t turn off these cookies on our site but you can set your browser to not accept them. The site will not function in that case. 

You can delete them in your browser but may have to re-enter personal or log on data if you wish to use the site at a point in the future.   

Functionality 

• Access and manage your account 
• Your region or country 
• Tell us if you’ve been to it before and to which pages you went
• Your preferred language 
• Accessibility options like large font or high contrast pages. 

You can’t turn off these cookies on our site but you can set your browser to not accept them. The site will not function in that case. 

You can delete them in your browser but may have to re-enter personal or log on data if you wish to use the site at a point in the future.

Performance and Analytics 

These cookies tell us how you and our other customers use our website. We combine all this data together and study it. This helps us to improve the performance of our products and services and improve the products and services we provide

We’ll ask for your consent to use these cookies

Customization

These cookies help us decide which of our products, services and offers may be relevant for you. We may use this data to tailor the marketing and ads you see on our own and other websites and mobile apps, including social media. 

For instance, you may see our ads on other sites after you have been to our website. If you turn off marketing cookies, you will still see ads online, but they will not be tailored to things that may interest you.

We’ll ask for your consent to use these cookies

7. What happens when there are multiple users?

If more than one person uses your computer or device, the choices set up by other people will apply

to you as well unless you change them. For example, if you share a computer with your family, you

may see ads based on sites they have visited as well as sites you have visited.

8. Other Party Cookies

If you follow a link from our website, those site(s) will have cookies that are placed on your computer. MUTE is not responsible for the Cookie and Privacy policy of other sites and organizations and users of our website should make themselves aware of such policies through checking the Privacy Policy and or Cookie policy of those site providers. 

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