MUTE International Ltd and Subsidiaries Privacy and Data Collection Policy

MUTE International Ltd and its wholly owned subsidiaries in Indonesia, China, Australia and the UK (“MUTE” or “we”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

Under no circumstances do we resell or provide data to 3rd parties for marketing or other purposes.

We do however, use payment providers who may collect and store your personal data. You should check and read the privacy and cookie/technology policies of all those providers to fully understand how your data will be collected and used through those platforms and sites.


 This Privacy Policy describes the types of information, including Personal Data, that we collect from you when you visit our Websites http://mutegarageshanghai or http://www.e-mute .com/ (“Websites”) or our global and use our products and services as described in this Privacy Policy, how we process that data, and your options to access or update your data.

This policy applies to information we collect:

  • through our Websites (including our contact and reservation forms);
  • through the use of our products and services;
  • through email and other electronic messages between you and us (including our customer support services).

It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from the Websites or with our products, such as payment systems and processes.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not to use our Websites. By accessing or using our Websites, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of these Websites after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

Data Controller

MUTE International Ltd (UK Company No. 09905462)  is the data controller of your Personal Data. MUTE International may be contacted in the manner set forth in the Contact Information Section of this Privacy Policy.

What information we collect about you


We collect several types of information about users of our products and Websites, specifically information:

  • by which you may be personally identified, such as name, postal address, e-mail address, telephone number, company name, company address (“Personal Data”);
  • that individually does not identify you, such as Websites traffic data, location data (through IP address), logs, referring/exit pages, date and time of your visit to our Websites, error information, and other communication data and the resources that you access and use on the Websites;
  • about your internet connection and the equipment, you use to access our Websites and usage details.

We collect this information:

  • directly from you when you provide it to us;
  • automatically as you navigate through the Websites. Information collected automatically may include usage details (including the number of installations for products you have purchased), IP addresses, and information collected through cookies and other tracking technologies; and

We do not collect and do not have access to:

  • any payment information such as bank account details, credit card information, check information. These are retained by our payment service providers.


The information we collect through our Websites includes:

  • information that you provide by filling in various forms on our Websites, including without limitation, registration forms, contact forms, order forms, requesting services (such as customer support), forum posts, blog comments.
  • records and copies of your correspondence (including name, postal address, e-mail address, telephone number), if you contact us;
  • your responses to our questions and surveys that we might ask you to complete for research purposes;
  • your search queries on the Websites.

The Personal Data we collect from you is required for MUTE International to provide you with our products and services. If you refuse to provide such Personal Data or withdraw your consent to our processing of your Personal Data, then in some cases we may not be able to fulfill our obligations to you.

MUTE International may offer publicly accessible pages, blogs, and community forums. You should be aware that, when you disclose information about yourself on these pages, blogs, and community forums, you do it at your own risk. We cannot control the actions of other users of the Websites with whom you may choose to share your information. Therefore, we cannot and do not guarantee that your information posted on publicly accessible pages will not be viewed by unauthorized persons. If you choose to submit content to any public area of the Websites, such content will be considered “public” and will not be subject to the privacy protections set forth herein.


As you navigate through and interact with our Websites, we may use automatic data collection technologies or other methods of web analysis to collect certain information about your equipment, browsing actions, and patterns, specifically:

  • details of your visits to our Websites, specifically traffic data, location data (through IP addresses), logs, referring/exit pages, date and time of your visit to our Websites, error information, and other communication data and the resources that you access and use on the Websites;
  • the number of installations for the products you have purchased; and
  • information about your computer and internet connection, specifically your IP address, operating system, and browser type.

The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways. It helps us to improve our Websites and to deliver a personalized service to you.

Details about the automated data collection technologies and the specific cookies that we use can be found in our Cookie Policy.


When you access and pay for services for the first time (or after you have cleared cookies on the device used to access our websites, you will see a consent screen with the permissions it requires to work.

You will be required to consent to this policy through an “opt in check box”. If you do not consent through “opting in” you will be unable to make a booking or pay for our services.


As required by the Australia, United States and European data protection laws, we have a lawful basis for our collecting and processing of your Personal Data and want to be clear about the purposes for doing so.

The reasons for using your personal information may differ depending on the purpose of the collection. Generally, we use your information for the following purposes and on the following legal grounds:

  • Consent. By using our Websites, products, and services, you consent to our collection, use, and sharing of your Personal Data as described in this privacy policy. If you do not consent to this privacy policy, please do not use the Websites, our products and services.
  • Legitimate interests. We will process your Personal Data as necessary for our legitimate interests. Specifically, our legitimate interests are to: facilitate communication between MUTE International and you; develop our products and services, detect and correct bugs in our products; improve our Websites; safeguard our IT infrastructure and intellectual property; detect and prevent fraud and other crime (including misappropriation of intellectual property); promote and grow our business. We do not process your Personal Data if your rights and freedoms outweigh our legitimate interests.
  • To perform our contractual services to you. We process your Personal Data in order to fulfill our obligations to you pursuant to our contract with you to deliver our products and services to you. Specifically, we use your contact information to provide you with the products, license keys, and support services that you order from us.
  • As required by law. We may also process your Personal Data when we are required or permitted to by law; to comply with government inspection, audits, and other valid requests from government or other public authorities; to respond to legal process such as subpoenas; or as necessary for us to protect our interests or otherwise pursue our legal rights and remedies (for instance, when necessary to prevent or detect fraud, attacks against our network, or other criminal and tortious activities), defend litigation, and manage complaints or claims.


MUTE International does not ask you to provide, and we do not knowingly collect, any special categories of Personal Data from you, such as Personal Data that reveals your racial or ethnic origin, political opinions, religious, philosophical beliefs, or trade unions membership, or the processing of data concerning your health or data concerning your sex life or sexual orientation or history of criminal convictions.


MUTE International does not use your Personal Data with any automated decision-making processes.


We use information that we collect about you or that you provide to us, including any Personal Data:

  • to present our Websites and its content to you;
  • to provide you with information, products or services that you request from us;
  • to provide you with notices about your account, products, and services, including expiration and renewal notices, quotes and invoices;
  • to carry out our obligations and enforce our rights arising from any agreements entered into between you and us;
  • to notify you about changes or updates to our Websites or any products or services you have purchased or that we offer or provide through our Websites;
  • to allow you to participate in interactive features on our Websites;
  • in any other way we may describe when you provide the information; and
  • for any other purpose with your consent.

If you have expressly opted in to receive our newsletters, we may also use your information to send you information about our products, services, events and other activities that may be of interest to you. You may opt-out of receiving these communications at any time by following the “unsubscribe” links included in every e-mail communication, or by sending us an email stating your request to


We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Data that we collect or you provide as described in this privacy policy with the following third parties:

  • Service providers. We may use third-party service providers to perform services on our behalf. These parties are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them. Specifically, such service providers include:We use Google Analytics to collect information regarding visitor behavior and visitor demographics on our Websites and some of our products and services. This analytics data is not tied to any Personal Information. For more information about Google Analytics, please visit


    You can opt out of Google’s collection and Processing of data generated by your use of the Services by going to

    Google Analytics is used to collect anonymous statistics about our add-ons for Google Sheets, Google Docs, Excel Online, and Outlook Online.

  • Social Media. Our Websites includes links to social media sites, such as Facebook, LinkedIn, Google+, Twitter, YouTube, and others. These social sites are hosted by third parties and your interactions with these social sites are governed by the privacy policy of the company providing them.
  • Law enforcement, regulators and other parties for legal reasons. Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to comply with any court order, law, or legal process; to enforce or apply our Terms of use and other agreements and to protect the rights, property, or safety of MUTE International, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • The Public when posted in certain public areas. Remember, our Websites allows you to connect and interact with others. Your profile information or information that you post on a forum or blog, including personal information, will be available publicly to other visitors of the Websites by default when you create a profile, interact with other users on the Websites, and post content to public areas such as forums and blogs.

Choices we use about your information

We strive to provide you with choices regarding the Personal Data you provide to us and how you can opt out of our use of tracking technology and our advertising to you.

We will only use your email address for newsletters and promotional emails with your express consent. Currently MUTE International or its local subsidiaries does not collect email addresses for promotional purposes but may do so the futures

We do not control the collection and use of your information collected by third parties described above in With Whom We Share Your Data. When possible, these organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information strictly confidential. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes.

Your rights regarding your personal data and changing your information

Under applicable data protection laws, you have the following rights with regards to our processing of your Personal Data.

  • Access and update. You may notify us through the contact information below or through our Websites of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
  • Restrictions. You have the right to restrict our processing of your Personal Data under certain circumstances. In particular, you can request that we restrict our use of your Personal Data if you contest its accuracy, if the processing of your Personal Data is determined to be unlawful, or if we no longer need your Personal Data for processing, but we have retained it as permitted by law.
  • Portability. To the extent the Personal Data you provide MUTE International is processed based on your consent, you have the right to request that we provide you a copy of, or access to, all or part of such Personal Data in structured, commonly used and machine-readable format.
  • Withdrawal of consent. You have the right to withdraw your consent to the processing of your Personal Data at any time by sending a request through the contact information below. Withdrawing your consent will not, however, affect the lawfulness of our processing of your Personal Data based on your consent before its withdrawal or on any other lawful basis.
  • Right to be forgotten. You have the right to request that we delete all of your Personal Data. We cannot delete your Personal Data except by also deleting your user account and we will only delete your account when we no longer have a lawful basis for processing your Personal Data or after a final determination that your Personal Data was unlawfully processed. We may not accommodate a request to erase information if we believe the deletion would violate any law or legal requirement or cause the information to be incorrect. In all other cases, we will retain your Personal Data as set forth in this policy. In addition, we cannot completely delete your Personal Data as some data may rest in previous backups. These will be retained for the periods set forth in our disaster recovery policies.
  • Complaints. You have the right to lodge a complaint with the applicable supervisory authority in the country you live in, the country you work in, or the country where you believe your rights under applicable data protection laws have been violated. However, before doing so, we request that you contact us directly in order to give us an opportunity to work directly with you to resolve any concerns about your privacy.
  • How you may exercise your rights. You may exercise any of the above rights by contacting us through any of the methods below as well as through the contact forms and live chat feature of our Websites. If you contact us to exercise any of the foregoing rights, we may ask you for additional information to verify your identity. We reserve the right to limit or deny your request if you have failed to provide sufficient information to verify your identity or to satisfy our legal and business requirements.

Do not track signals

Do Not Track is a preference you can set in your web browser to inform Websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

We do not track you over time and across third-party Websites or other online services for any purpose, therefore we do not respond to browser DNT signals and do not modify what information we collect or how we use that information based upon whether such signal is broadcast or received.

Data Security

 To secure your personal data, our products and services are designed with security and privacy in mind. We encrypt your data in transfer; external web resources are protected by SSL encryption.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

The safety and security of your information also depend on you. Whether we have given you or you have chosen a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Websites like forums or blogs. The information you share in public areas may be viewed by any user of the Websites.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Websites. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.

By using the Websites or providing Personal Data to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Site or sending an e-mail to you. You may have a legal right to receive this notice in writing.

Consent to processing of Personal Data outside of the European Union

We may process your Personal Data outside of your home country. We only do this when we are legally permitted to do so and when we have appropriate safeguards in place to protect your Personal Data.

If you are a resident of the European Economic Area (“EEA”), your Personal Data may be moved outside of the EEA, including to Singapore and Australia.

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to Singapore and to the processing of your data globally. By providing your Personal Information, you consent to any transfer and processing in accordance with this Privacy Policy.


Our Websites may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children's Privacy

Our Websites are not intended for children. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you learn that your children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers. If you believe we might have any information from or about a child under 16, please contact us in any manner set forth below in the Contact Information Section of this Privacy Policy.

Data Retention

MUTE International will retain your personal data for the entire time that you keep your membership or subscription. At any time, you may ask for your data to be removed from our servers by sending a request to After the data removal, we may keep pseudonyms of your personal data solely for a record about the data removal.

We may retain your Personal Data:

  • for as long as necessary to comply with any legal requirement;
  • on our backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures;
  • for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies; and
  • for data that has been aggregated or otherwise rendered anonymous in such a manner that you are no longer identifiable, indefinitely

Changes to our privacy policy and how to contact us

This Privacy Policy is effective as of Jan 15 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ Personal Data, we may also notify you by email to the email address specified in your account and through a notice on the Websites’ home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and this Privacy Policy to check for any changes.


If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you can reach us using the contact information below or through the About Us page on our Websites.

  • MUTE INTERNATIONAL LIMITED (Company No.09905462)
  • Registered office address: c/o Memery Crystal LLP, 6F, 165 Fleet St., Holborn, London, United Kingdom, EC4A 2DY

MUTE International and Subsidiaries Cookies and Associated Technologies Policy

 Effective Date: May 15 2019. Last modified:  Jan 15 2020

MUTE International Ltd and its wholly owned subsidiaries in Indonesia, China, Australia and the UK (“MUTE” or “we”) respect your privacy and are committed to protecting it through our compliance with this Cookies and Associated Technologies Policy

Cookies and Associated Technologies

 MUTE and our third-party providers set and use cookies and similar technologies to store and manage user preferences, deliver targeted advertising, enable content, and gather analytic and usage data, for example. The use of cookies and other tracking technologies is standard across websites and apps through which information is collected about your online activities across applications, websites, or other services. More information about how we use cookies and similar technologies and how you can control and manage them is below.

What is a cookie?

A cookie is a small text file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies are typically assigned to one of four categories, depending on their function and intended purpose: absolutely necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes.

Types of cookies and why we use them

Absolutely necessary cookies: These cookies are essential to enable you to move around a website and use its features. Without these cookies, services you have asked for, like making a booking, adding items to an online reservation systems or shopping cart and paying for them cannot be provided.

Performance cookies: These cookies collect information about how you use our websites. Information collected includes, for example, the Internet browsers and operating systems used, the domain name of the website previously visited, the number of visits, average duration of visit, and pages viewed. These cookies only collect information in an aggregated format. Performance cookies are used to improve the user-friendliness of a website and enhance your experience.

Functionality cookies: These cookies allow the website to remember choices you make (such as your username or ID, language preference, or the area or region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other customizable parts of web pages. They may also be used to provide Services you have asked for, such as watching a video or commenting on a blog. These cookies cannot track your browsing activity on other websites.

Targeting and advertising cookies: These cookies track browsing habits and are used to deliver targeted (interest-based) advertising. They are also used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns. They remember that you have visited a website and this information is shared with other organizations, such as advertisers. 

We do not use these.

Managing Cookies

You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended on the Services. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.

We understand that you may want to know more about cookies. Here are some useful resources that provide detailed information about types of cookies, how they are used, and how you can manage your cookie preferences: or Please click below for detailed information on how to disable and delete cookies in some commonly used browsers:

  • Mozilla Firefox®
  • Microsoft® Internet Explorer
  • Google Chrome™
  • Safari®

We use certain other tracking technologies in addition to cookies:

  • Local shared objects/Flash cookies: Flash cookies, also known as local shared objects, are designed to support browser content supported by Adobe® Flash. They are usually used to enable ads and video content on websites. Like other cookies, they will store information on your device, some of which will be specific to the Flash-enabled content. Flash cookies can only be deleted within Adobe Flash rather than via your browser. Please refer to the following help page for information on how to manage your privacy settings and deletion of Flash cookies:
  • Web beacons: Our web pages may contain electronic images known as web beacons (also called single-pixel gifs and transparent graphic images) that we use to help deliver cookies on our sites, count users who have visited those sites, deliver Services, and analyze the effectiveness of our promotional campaigns, for example. We may also include web beacons in our marketing email messages or newsletters to determine whether an email is opened or if links are clicked.
  • Web server & application logs: Our servers automatically collect certain information to help us administer and protect the Services, analyze usage, and improve users’ experience. The information collected includes:
    – IP address and browser type
    – Device information including Unique Device Identifier (UDID), MAC address, Identifier For Advertisers (IFA), and similar identifiers we or others may assign
    – Device operating system and other technical facts
    – The city, state, and country from which you access our website
    – Pages visited and content viewed, stored, and purchased
    – Information or text entered
    – Links and buttons clicked
    – URLs visited before and after you use our Services